Warranty Information
Chesbro Music Company warranties the following products during the warranty period of each brand. The warranty periods are as follows:
Morgan Monroe Instruments – Limited Lifetime Warranty
Rocky Top Instruments - 1 Year Warranty
Indiana Instruments – 1 Year Warranty
SHS Audio – 1 Year Warranty
Eddy Finn Ukuleles – 1 Year Warranty
Tanara Guitars – 1 Year Warranty
StageMate – 1 Year Warranty
TuneTech – 1 Year Warranty
Stone Case Company – 1 Year Warranty
Owner’s Responsibility Code:
What is the warranty period?
The One-Year & Limited Lifetime Warranty is granted to the original retail purchaser except for manufacturer installed parts where the warranty period is for one (1) year from the date of the original retail purchase date.
What does the warranty cover?
Musical products covered by our warranty must be purchased from an authorized dealer and registered with Chesbro Music Company.
This warranty is serviced by Chesbro Music Company, Post Office Box 2009, Idaho Falls, ID, 83403 (U.S.A. Distributor) and provided by the guitar manufacturer. Chesbro Music Company will repair or replace parts which, after expert examination by Chesbro Music Company technicians, are defective under normal use during the Warranty Period stated above. If replacement of your product is found to be necessary by Chesbro Music Company, the manufacturer will replace the instrument/product with one of the same model or similar style at a value not in excess of the purchase price of your original product.
What does the warranty not cover?
The One-Year & Limited Lifetime Warranty do not cover damage due to normal handling, extremes of temperature or humidity or abnormal strain including exposure to sun, heat, or contact with fire, too much or too little moisture, abuse, misuse, accidental or intentional damage, shipping damage, and any other damage deemed to be beyond the control of the manufacturer or distributor.
The warranty does not include any damage caused by “acts of nature”, modifications, strings, pickguards, plating of any metal parts, normal fret wear, damage or cracking of the finish, damage caused by accessories such as straps, guitar stands, guitar hangers, etc. and any guitar with altered trademarks, logos, or serial number. Musical instruments are not warrantied for “characteristics” of tone.
Where do I get service?
To obtain warranty service, the registered instrument/product must be returned to Chesbro Music Company by an authorized dealer. A return authorization (RA) number must be obtained from the Chesbro Customer Service Department and is provided to the dealer. The RA number must be written in a conspicuous place on the outside of the return shipping carton or the return will be refused. When returning the product for service under this warranty, a copy of the original retail sales receipt establishing proof and time of purchase must be sent along with the guitar.
All freight and insurance must be prepaid by the original purchaser.
What are the limitations of the One-Year & Limited Lifetime Warranty?
Chesbro Music Company’s responsibility and that of the original manufacturer are provided only under this warranty. Chesbro Music Company and the original manufacturer or its agents or assigns are NOT liable for any damages, incidental or consequential, in connection with this warranty. This warranty is limited in time, as specified herein.
No person, whether or not an agent, a dealer, salesperson, or employee of Chesbro Music Company is authorized to make or assume any obligations other than those stated herein.
Chesbro Music Company and the manufacturer are not liable for loss of use of the product, inconvenience, lost profits, or any other damages that may arise in connection with this limited warranty or the maintenance of the product.
Morgan Monroe Instruments – Limited Lifetime Warranty
Rocky Top Instruments - 1 Year Warranty
Indiana Instruments – 1 Year Warranty
SHS Audio – 1 Year Warranty
Eddy Finn Ukuleles – 1 Year Warranty
Tanara Guitars – 1 Year Warranty
StageMate – 1 Year Warranty
TuneTech – 1 Year Warranty
Stone Case Company – 1 Year Warranty
Owner’s Responsibility Code:
- Register your Product online within 10 days of original retail purchase to activate your warranty.
- Keep your string instrument (if applicable) in a moist environment of 40-45% (not exceeding 38%-53%) humidity range to avoid cancellation of your warranty.
- Maintain your product without altering and not be negligent or abuse the guitar at any time for your warranty to be valid.
- This warranty is not valid without an original sales receipt.
- Warranty-related guitar service must be performed by Chesbro Music Company. Any service performed on this guitar by any person other than Chesbro Music Company personnel, or who are not specifically authorized by Chesbro Music Company, will terminate your warranty.
What is the warranty period?
The One-Year & Limited Lifetime Warranty is granted to the original retail purchaser except for manufacturer installed parts where the warranty period is for one (1) year from the date of the original retail purchase date.
What does the warranty cover?
Musical products covered by our warranty must be purchased from an authorized dealer and registered with Chesbro Music Company.
This warranty is serviced by Chesbro Music Company, Post Office Box 2009, Idaho Falls, ID, 83403 (U.S.A. Distributor) and provided by the guitar manufacturer. Chesbro Music Company will repair or replace parts which, after expert examination by Chesbro Music Company technicians, are defective under normal use during the Warranty Period stated above. If replacement of your product is found to be necessary by Chesbro Music Company, the manufacturer will replace the instrument/product with one of the same model or similar style at a value not in excess of the purchase price of your original product.
What does the warranty not cover?
The One-Year & Limited Lifetime Warranty do not cover damage due to normal handling, extremes of temperature or humidity or abnormal strain including exposure to sun, heat, or contact with fire, too much or too little moisture, abuse, misuse, accidental or intentional damage, shipping damage, and any other damage deemed to be beyond the control of the manufacturer or distributor.
The warranty does not include any damage caused by “acts of nature”, modifications, strings, pickguards, plating of any metal parts, normal fret wear, damage or cracking of the finish, damage caused by accessories such as straps, guitar stands, guitar hangers, etc. and any guitar with altered trademarks, logos, or serial number. Musical instruments are not warrantied for “characteristics” of tone.
Where do I get service?
To obtain warranty service, the registered instrument/product must be returned to Chesbro Music Company by an authorized dealer. A return authorization (RA) number must be obtained from the Chesbro Customer Service Department and is provided to the dealer. The RA number must be written in a conspicuous place on the outside of the return shipping carton or the return will be refused. When returning the product for service under this warranty, a copy of the original retail sales receipt establishing proof and time of purchase must be sent along with the guitar.
All freight and insurance must be prepaid by the original purchaser.
What are the limitations of the One-Year & Limited Lifetime Warranty?
Chesbro Music Company’s responsibility and that of the original manufacturer are provided only under this warranty. Chesbro Music Company and the original manufacturer or its agents or assigns are NOT liable for any damages, incidental or consequential, in connection with this warranty. This warranty is limited in time, as specified herein.
No person, whether or not an agent, a dealer, salesperson, or employee of Chesbro Music Company is authorized to make or assume any obligations other than those stated herein.
Chesbro Music Company and the manufacturer are not liable for loss of use of the product, inconvenience, lost profits, or any other damages that may arise in connection with this limited warranty or the maintenance of the product.