Service Policy
Contact us
Our hours of operation are Monday-Friday 9 am – 5 pm EST.
Minimum Order
SHS has set a Minimum Order Requirement amount of $50.00 per order for US domestic sales and $500.00 per order for international accounts.
Payment Options
We accept Visa, Master Card, Discover and American Express. Company check and Net 30 terms are available with credit approval.
Trademark Brands
SHS International owns the trademarks to 13 brands; Morgan Monroe, Rocky Top, Indiana Guitar, Indy Custom, Modtone, Eddy Finn, Tune Tech, Stone Case Co., Stage Mate, SHS Audio, Echosonic Strings, Sundown Amplifi cation and Ashton Bailey. SHS reserves the right to limit availability of certain proprietary products to authorized dealers only.
Drop Shipping
SHS International offers US only domestic drop shipping at the rate of $10.00 per drop shipment.
Minimum Advertised Pricing Policy (MAP)
To insure profi tability to our stocking dealers, consistent market value for customers and the stability of our trademarked brands SHS International applies a minimum advertised price (MAP) to various products based on management set criteria. MAP policy applies to all advertisements of products in any and all media, including but not limited to; websites, fl yers, posters, coupons, magazines, mailers,inserts, newspapers, catalogs, email blasts, newsletters, Internet or similar electronic media, television, radio, and public signage.
Internet auctions are only allowed with a starting bid that is at or above MAP.
The MAP policy is not applicable to any in-store advertising that is displayed only in the store and not distributed for public view. The inclusion of free or discounted products (bundling) with a product covered by the MAP policy would be in violation of the policy, if it has the effect of discounting the advertised price of the covered product below the MAP. Shipping charges are not considered part of the selling price and are not bound by MAP.
Shipping charges, free or otherwise is at the discretion of the seller.
If pricing is displayed, any strike-through or other alteration of the MAP is prohibited. No language indicating “prices below MAP,” “prices too low to publish,” “click for lower price,” “click for best/our price,” etc., may be used to entice the customer to the shopping cart.
Initial 30 Day Inspection Period
SHS wants its dealers to be satisfied with the products they receive. The 30 day inspection period is designed to give the dealer ample opportunity to inspect new products for defects.
Items shipped to dealer within 30 day inspection period:
If a defect is discovered by the dealer within the 30 day inspection period, SHS will issue an email return label for the product. The product can then be packaged back up and dropped off at a shipping depot or given to a driver for return back to SHS.
Once the item is received by SHS, it will be repaired or replaced and sent back to the dealer at no charge.
If there is no defect present but the dealer is not satisfi ed with the product within the 30 day inspection period, the dealer can contact SHS for a return authorization number and the product can be returned to SHS, freight paid, for credit. Returned items must be complete and undamaged to receive full credit.
Items drop shipped within 30 day inspection period:
SHS does not issue return labels for drop shipped merchandise for any reason, even within the 30 day inspection period.
After 30 day inspection period:
If a defect is discovered by the dealer after the 30 day inspection period on store stock, the dealer can contact SHS for a return authorization number and the product can be returned to SHS, freight paid, for repair or replacement. Any items returned for credit after the 30 day inspection period will be subject to a 20% restocking fee.
If a defect is discovered by the consumer, the dealer or consumer can contact SHS for a return authorization number and the product can be returned to SHS, freight paid, for repair or replacement for the duration of the warranty period.
Damages and Losses:
All items are inspected upon arrival in SHS warehouses and again at the time of shipment. Any items that arrive in damaged condition are the responsibility of the carrier. Merchandise can be damaged in transit even if no outward damage of the carton is evident. If any damage is discovered during the initial inspection,notify SHS immediately.
SAVE ALL PACKAGING MATERIALS UNTIL CLAIM IS RESOLVED.
If packaging is not available for inspection, SHS cannot be held responsible for replacement of damaged products. In case of shortage, recheck shipping cartons and package materials. Damage and Loss claims must be made within the first 10 days of receiving an order.
Returned Check and Overdue Invoice Policy
All returned checks will be subject to a $30.00 charge plus a 1.75% per month interest charge until paid. All overdue invoices will be subject to a 1.75% per month interest charge until paid. Customers with chronic returned checks or overdue invoices will be removed from their current payment terms and converted to “pre-pay only” status.
Refused Shipments
All refused shipments will be subject to a $20.00 charge plus all freight charges. Any refusal will result in removal from current payment terms and converted to Pre-Pay only status.
Any charges resulting from refused shipments are required to be fulfi lled before shipment of any future orders will be released.
Our hours of operation are Monday-Friday 9 am – 5 pm EST.
Minimum Order
SHS has set a Minimum Order Requirement amount of $50.00 per order for US domestic sales and $500.00 per order for international accounts.
Payment Options
We accept Visa, Master Card, Discover and American Express. Company check and Net 30 terms are available with credit approval.
Trademark Brands
SHS International owns the trademarks to 13 brands; Morgan Monroe, Rocky Top, Indiana Guitar, Indy Custom, Modtone, Eddy Finn, Tune Tech, Stone Case Co., Stage Mate, SHS Audio, Echosonic Strings, Sundown Amplifi cation and Ashton Bailey. SHS reserves the right to limit availability of certain proprietary products to authorized dealers only.
Drop Shipping
SHS International offers US only domestic drop shipping at the rate of $10.00 per drop shipment.
Minimum Advertised Pricing Policy (MAP)
To insure profi tability to our stocking dealers, consistent market value for customers and the stability of our trademarked brands SHS International applies a minimum advertised price (MAP) to various products based on management set criteria. MAP policy applies to all advertisements of products in any and all media, including but not limited to; websites, fl yers, posters, coupons, magazines, mailers,inserts, newspapers, catalogs, email blasts, newsletters, Internet or similar electronic media, television, radio, and public signage.
Internet auctions are only allowed with a starting bid that is at or above MAP.
The MAP policy is not applicable to any in-store advertising that is displayed only in the store and not distributed for public view. The inclusion of free or discounted products (bundling) with a product covered by the MAP policy would be in violation of the policy, if it has the effect of discounting the advertised price of the covered product below the MAP. Shipping charges are not considered part of the selling price and are not bound by MAP.
Shipping charges, free or otherwise is at the discretion of the seller.
If pricing is displayed, any strike-through or other alteration of the MAP is prohibited. No language indicating “prices below MAP,” “prices too low to publish,” “click for lower price,” “click for best/our price,” etc., may be used to entice the customer to the shopping cart.
Initial 30 Day Inspection Period
SHS wants its dealers to be satisfied with the products they receive. The 30 day inspection period is designed to give the dealer ample opportunity to inspect new products for defects.
Items shipped to dealer within 30 day inspection period:
If a defect is discovered by the dealer within the 30 day inspection period, SHS will issue an email return label for the product. The product can then be packaged back up and dropped off at a shipping depot or given to a driver for return back to SHS.
Once the item is received by SHS, it will be repaired or replaced and sent back to the dealer at no charge.
If there is no defect present but the dealer is not satisfi ed with the product within the 30 day inspection period, the dealer can contact SHS for a return authorization number and the product can be returned to SHS, freight paid, for credit. Returned items must be complete and undamaged to receive full credit.
Items drop shipped within 30 day inspection period:
SHS does not issue return labels for drop shipped merchandise for any reason, even within the 30 day inspection period.
After 30 day inspection period:
If a defect is discovered by the dealer after the 30 day inspection period on store stock, the dealer can contact SHS for a return authorization number and the product can be returned to SHS, freight paid, for repair or replacement. Any items returned for credit after the 30 day inspection period will be subject to a 20% restocking fee.
If a defect is discovered by the consumer, the dealer or consumer can contact SHS for a return authorization number and the product can be returned to SHS, freight paid, for repair or replacement for the duration of the warranty period.
Damages and Losses:
All items are inspected upon arrival in SHS warehouses and again at the time of shipment. Any items that arrive in damaged condition are the responsibility of the carrier. Merchandise can be damaged in transit even if no outward damage of the carton is evident. If any damage is discovered during the initial inspection,notify SHS immediately.
SAVE ALL PACKAGING MATERIALS UNTIL CLAIM IS RESOLVED.
If packaging is not available for inspection, SHS cannot be held responsible for replacement of damaged products. In case of shortage, recheck shipping cartons and package materials. Damage and Loss claims must be made within the first 10 days of receiving an order.
Returned Check and Overdue Invoice Policy
All returned checks will be subject to a $30.00 charge plus a 1.75% per month interest charge until paid. All overdue invoices will be subject to a 1.75% per month interest charge until paid. Customers with chronic returned checks or overdue invoices will be removed from their current payment terms and converted to “pre-pay only” status.
Refused Shipments
All refused shipments will be subject to a $20.00 charge plus all freight charges. Any refusal will result in removal from current payment terms and converted to Pre-Pay only status.
Any charges resulting from refused shipments are required to be fulfi lled before shipment of any future orders will be released.
